Privacy Policy

Eternal Warmth Care Ltd

1. Introduction

Eternal Warmth Care Ltd  is committed to protecting the privacy and personal data of our clients, staff, job applicants, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with UK data protection laws,  including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Company name: Eternal Warmth Care Ltd

Company Registration Number: 16547207

Registered Address: 147 Greenlee Garth, Newton Aycliffe, Durham

Email : rmatangira@eternalwarmthcare.co.uk

Telephone: +447879765817

We are a care staffing provider in the United Kingdom offering Healthcare recruitment and support services.

3. What Information We Collect

We may collect and process the following types of personal information:

a. Clients (Care Providers)-Name, business address, contact details

-job orders and service details

b. Care staff / job Applicants

-Full name, date of birth, contact details

-CV, work history, training,DBS, NI Number

-Right to work documents and referencesc. 

Website Users

-IP address, browser type, visit duration

-contact form submissions

4. How We Use Your  Information

We process your personal data for the following purposes:

-Recruitment, placement, and vetting of care staff

-Service delivery and customer relationship management

-Legal compliance (e.g. DBS requirements)

-Responding to enquiries or applications

-Improving our website and user experience

5. Legal Basis for Processing

We only  process personal data when we have a legal basis to do so, such as:

-consent

-Performance of a contract

-Legal obligation

Legitimate interest

6. Data Sharing

We may share your information with:

-Our clients {Care providers) for placement purporses

-Regulatory bodies (e.g. DBS) for compliance

-IT and Payroll service providers (If applicable)

We never sell or rent your data to third parties.

7. Data Retention

We retain your information only for as long as necessary:

-Staff data: up to 6 years after last placement

-Client data: for the duration of our business relationship and as required by law

8. Your Rights

Under data protection laws, you have the right to:

-Access the personal data we we hold about you

-Request correction or deletion

- Object to processing or request restriction

-Withdraw consent (where applicable)

- Lodge a complaint with the ICO (Information Commissioner's Office)

9. Data Security

We use secure systems and access controls to protect personal data from loss , misuse, or unauthorised access.

10. Cookies 

We use cookies to enhance user experience. You can manage your cookie preferences through your browser settings. 

11. Change to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

12. Consent

For any data protection queries contact: Eternal warmth Care Ltd Email: info@eternalwarmthcare.co.uk Tel: 07879765817